Nest Nappies is Brisbane's only, real life, cloth nappy store.

Delivery, Payment, Refunds and Returns


Nest Nappies uses Australia Post in most instances to get your fluffy mail to you. On occasions, we may choose to use a Courier Service for your delivery.

All deliveries from Nest Nappies are trackable and a signature on delivery will be required.  This is to protect your fluff mail from going missing on it’s way to you.  If you do not want a signature on delivery, please leave a note at check out.  If you choose to waive this service, Nest Nappies will not be held liable for any missing packages.  You will be supplied with your tracking details via an email from Australia Post when your goodies leave Nest Nappies.

Nest Nappies has found that Australia Post and the courier service we use will usually deliver your order within 7 days depending on your location.

Nest Nappies will usually process your order on the same or next working day after it is received. If we are unable to process your order, Nest Nappies will contact you to make alternate arrangements.

Nest Nappies charges a flat rate of $11.95 for standard delivery or $16.99 for Express delivery and offers free delivery with orders over $300 within Australia.   We offer flat rate shipping of $20 for our deliveries to New Zealand.  We are unfortunately unable to ship Bubblebubs products to New Zealand.  If you are after these items, please get in contact with Hayley at Bublebubs NZ.

If you are ordering from any other overseas locations, please contact us for a delivery quote prior to ordering.


Nest Nappies uses PayPal online to protect your information. You do not need to have a PayPal account to utilise this service. Simply use your credit card to securely complete your order.

Nest Nappies also accepts direct deposit and telephone payments. Simply contact us during business hours if you would like to arrange payment this way.  Our direct deposit details are

ANZ – Nest Nappies

BSB – 014256

Acc # – 4562 10006

Lay Buy is a great way to pay your nappies off over time. Our lay buy terms are

  1. Payments of $20 or more are required fortnightly.
  2. The maximum time for a lay-by is 12 weeks from date of order.
  3. Goods not paid for in full by the due date will be returned to stock and the customer charged a 20% restocking fee. Any payments made will be kept as a store credit.

Want your nappies now but want to pay later? Why not take advantage of Zip Pay or After Pay?

Please be aware that Nest Nappies will not send any orders until full payment has been received. Nest Nappies does not offer credit terms or customer accounts under any circumstances.

Refunds and Returns

Nest Nappies takes pride in making cloth nappies easy, from the start! We will do our best to help you choose the product that is right for you and your precious new baby. While all care is taken in checking your nappies prior to sending them to you, we are only human and sometimes a faulty product may slip through. If you believe you have received a faulty product, please email us to arrange a return as soon as you notice. We will work with you to ensure that the product is replaced or repaired as soon as possible.

Nest Nappies is not required by law to offer a refund or replacement for change of mind. If you have changed your mind about your purchase, please contact us and at our discretion, we may offer a store credit or exchange minus delivery costs. Any change of mind returns must be returned in original, unwashed, unused condition with original packaging. All change of mind returns will be inspected prior to store credit or exchange being granted.

Please ensure that you have been in contact with Nest Nappies prior to returning any items.

Nest Nappies complies with Australian Consumer Law in relation to returns and guarantees.